TPL Course – Feb Update

How did we arrive to February 2020 so quickly?

To get into the swing of things and shake off any January blues, Traversys would like to invite you to learn, and master, the basics of TPL.

Over the last few months we have put together a bespoke TPL course, tailored to give you a solid grounding right through to an
intermediate level of how to use TPL for ADDM Discovery.

Get 25% off the full price for the TPL Crash Course for BMC Discovery – valid untill 3rd March!

Coupon Code: 25OFFFEB

Get it here

Disco Enhancements 1.5 Released

This extension provides some powerful enhancements to the BMC Discovery UI.
Are you fed up with having to click through multiple screens to get to page you need?
This extension removes the need to constantly click and refresh pages by allowing you one-click:

* Edit TPL
* Open the Taxonomy page
* Navigate to any Dashboard
* Run a Generic Search query
and more…

If you are a Discovery Admin or Developer – you will be grateful for this sweet little extension!

Version 1.5.1 (Black Hammer)
Supported on version 11+ of BMC Discovery.

Features
———
– Edit and Copy TPL without reloading the page
– Open a Dashboard from any page!
– Taxonomy and CMDB sync buttons added
– Run full generic query from any page – last query automatically saved
– Banner colours for easier identification of appliance
– Change appliance tab names for easier recognition
– Easily switch debug mode on or off, hide debug output with one click
– Refine results added to top of reports for easier access

 

Download version 1.5 here.

SSL Certificate Discovery Reaches 1.0

Traversys are proud to announce that we have updated our SSL Certificate extension for BCM Discovery to include an automatic installer, with dashboards and reports.

Our SSL Certificate Extension can provide insight into:

  • Signing status (self-signed or Certificate Authority)
  • Certificate Lifecycle
  • Serial Numbers
  • Encryption Level

Certificate capture works independently of the Discovery scan, meaning certificates can also be captured for servers that are not part of targeted scanning.

Supports versions 10.2 – 11.3 if BMC Discovery.

Talk to us today about enabling this for your Discovery solution.

Automating The Department of Redundancy Department

This post was first published by Wes Fitzpatrick on LinkedIn (19th Feb 2015). It has been edited and updated.

In recent times I’ve had the privilege to sit in on client meetings with small businesses who are moving from paper-based system to a partially or fully automated ITSM process.

It’s a great boost to see a customer who is excited by the reduced time, reduced cost and efficiency that a new system is going to bring – especially when you are the one who is going bringing it to them! It’s where you can immediately see the benefits of introducing ITIL to a system where it is only vaguely understood. Something that you can often lose sight of working in well-established larger organisations.

That said, it never ceases to amaze me during scoping exercises how often a customer wants to replicate the the paper system in the automated one.

Working with a product like Ivanti’s Cloud ITSM or ServiceAide, customisation is not a problem – there’s very little you can’t do to customise it to your own processes, however one of the questions that should be asked before blindly accepting requirements is why?

In Change Management for example, a paper-based process might require 3 different sign-off’s which is an easy trap for an executive to translate as 3 additional approval stages that need to be added to the automated system. But if the automated system allows you set up a CAB, notify all 3 people at once, set the approval rates – there may really be only one approval stage needed. In such examples, I’ve seen far too many situations where 3 stages have been created, rather than trying to help the customer to realise the benefits of automation.

The danger by trying to replicate as much as the paper-system as possible – you’re potentially cancelling out the benefits and efficiency the system brings.

It’s important to look at your current process and question what are the intended outcomes, particularly in light of the objectives behind automation. Rather than look at things from your processes to introduce to automation, try to look for things that automation can help you leave behind.